ESSENTIAL TRAINING FOR SUCCESSFUL MANAGERS

Managers are the front line leaders of your organization. They get people engaged and motivated increasing productivity and profitability.

And they need proper training. Foundational skills can successfully equip your new managers who have the most influence over employee morale, engagement, and performance.

This intensive week-long program focuses on the six essential conversations that effective managers must master in order to motivate their teams toward outstanding performance, as well as develop the foundational skills that will elevate them to become exceptional leaders. 


ESSENTIAL TRAINING FOR SUCCESSFUL MANAGERS

Managers are the front line leaders of your organization. They get people engaged and motivated increasing productivity and profitability.

And they need proper training. Foundational skills can successfully equip your new managers who have the most influence over employee morale, engagement, and performance.

This intensive week-long program focuses on the six essential conversations that effective managers must master in order to motivate their teams toward outstanding performance, as well as develop the foundational skills that will elevate them to become exceptional leaders. 


Transition to Manager: A One-Week Bootcamp participants will:

Transition to Manager: A One-Week Bootcamp participants will:

  • Formulate constructive performance feedback that motivates others to achieve individual and team goals
  • Develop effective decision-making skills and communicate those decisions with confidence
  • Learn how to resolve conflict in a way that results in improved performance and promotes personal dignity
  • Master counseling others on developing career goals and choices that lead to higher retention and engagement
  • Formulate constructive performance feedback that motivates others to achieve individual and team goals
  • Develop effective decision-making skills and communicate those decisions with confidence
  • Learn how to resolve conflict in a way that results in improved performance and promotes personal dignity
  • Master counseling others on developing career goals and choices that lead to higher retention and engagement

NEXT START DATE:

OCTOBER 23, 2017

Course Descriptions

  • Formulate constructive performance feedback that motivates others to achieve individual and team goals
  • Develop effective decision-making skills and communicate those decisions with confidence
  • Learn how to resolve conflict in a way that results in improved performance and promotes personal dignity
  • Master counseling others on developing career goals and choices that lead to higher retention and engagement

Course Descriptions

Day 1 - The Six Conversations of Performance Management

What's expected of me?
How should I develop?
How am I doing?
How did I do?
How will I be rewarded?
What's next for me?

Day 2 - The Basics of Managing Process

Naming and documenting critical processes
Managing a process - data, variance, and response
Situation analysis - facts, experience, assumptions
Cause analysis - what's working, what's not
Decision making - selecting criteria


Day 3 - Communications

The communication process: prepare, share, and hear
Knowing your audience: boss, peers, staff
Acknowledging your blindspots - The Iceberg Syndrome
Using MBTI to organize communication strategies
Listening and questioning techniques


Day 4 - Conflict Resolution

The basics of emotional intelligence
Sources of conflict and key steps to resolving conflict
Relating communication skills back to the Six Conversations
Thomas-Kilmann conflict index: competing, accommodating, avoiding, compromising, collaborating

Day 5 - Managing Change

The change transition model and how you personally react to change
How conservers, optimists, and pragmatists approach change
Managing your staff through transition
Communication and performance management strategies

Day 1 - The Six Conversations of Performance Management

What's expected of me?
How should I develop?
How am I doing?
How did I do?
How will I be rewarded?
What's next for me?

Day 2 - The Basics of Managing Process

Naming and documenting critical processes
Managing a process - data, variance, and response
Situation analysis - facts, experience, assumptions
Cause analysis - what's working, what's not
Decision making - selecting criteria


Day 3 - Communications

The communication process: prepare, share, and hear
Knowing your audience: boss, peers, staff
Acknowledging your blindspots - The Iceberg Syndrome
Using MBTI to organize communication strategies
Listening and questioning techniques


Day 4 - Conflict Resolution

The basics of emotional intelligence
Sources of conflict and key steps to resolving conflict
Relating communication skills back to the Six Conversations
Thomas-Kilmann conflict index: competing, accommodating, avoiding, compromising, collaborating

Day 5 - Managing Change

The change transition model and how you personally react to change
How conservers, optimists, and pragmatists approach change
Managing your staff through transition
Communication and performance management strategies

© 2019 University of Georgia Terry College of Business, All Rights Reserved

University of Georgia

Terry College of Business

Terry Executive Education Center

3475 Lenox Road, Suite 300

Atlanta, GA 30326

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